The Kindness of Strangers

Four storytellers share their true personal stories on the theme “The Kindness of Strangers”. Their stories were recorded live in person in front of a sold-out crowd on December 06, 2023, at The Wilma in Missoula, MT.

Strangers unite to save lives in Missoula in the aftermath of an avalanche, a kind act leads to housing an unhoused person and closure for a family, 9/11 witness finds hope in unity, and shared grief fosters empathy and beauty in life's poignant moments.

Transcript : The Kindness of Strangers - Part 2

Welcome to the Tell Us Something podcast, I’m Marc Moss.

We are currently looking for storytellers for the next Tell Us Something storytelling event. The theme is “Close to the Edge” If you’d like to pitch your story for consideration, please call 406-203-4683. You have 3 minutes to leave your pitch. Our friends from the Deaf community are welcome to pitch by emailing [email protected].

The pitch deadline is February 17th. I look forward to hearing from you.

This week on the podcast… “”I immediately get off of the exam table, and I get to the ground.” “Sometimes, a small act of kindness and compassion, as simple as buying a stranger a sandwich, can change someone’s life, and maybe even their death.” “Never forget. On 9/11, we leaned into each other, recognizing our shared humanity.” “Death. It’s final, it’s in your face, it’s unforgiving.”

…four storytellers share their true personal story on the theme “The Kindness of Strangers”. Their stories were recorded live in-person in front of a sold-out crowd on December 06, 2023 at The Wilma in Missoula, MT.

Winter is traditionally a time when we slow down. Our indigenous friends, during winter, share stories that they don’t share at other times of the year. Tell Us Something acknowledges that we are gathered on the traditional, ancestral, and unceded territory of the Ponder eh, Salish, and Kootenai peoples.

Traditionally, storytelling is reserved for the winter months for many tribes. This was a practical choice given the fact that during the other seasons, people were busy growing, gathering, and hunting food. It is in the winter, with the long dark evenings, the snow and wind blowing outside, that telling stories is used to entertain — and teach the children. Another reason for winter storytelling, is that many traditional stories contain animal characters. To be respectful, people wait until the winter when animals hibernate or become less active so they cannot hear themselves being talked about.

We take this moment to honor the land and its Native people and the stories that they share with us.

Thank you to our Title sponsor – Blackfoot Communications.

connecting people, businesses and communities. They know that strong connections matter. Connecting businesses, homes. communities. Connecting with each other. They keep people reliably connected.

To learn more, visit goblackfoot.com

Sensitive listeners be aware that Tell Us Something stories sometimes have adult themes and storytellers sometimes use adult language and profanity.

Our first storyteller is Erin Scoles, a mother, who, watrches in shock as a terrifying avalanche burries her young son. Strangers and community come together in Missoula to save lives in the midst of chaos. Erin calls her story “Found”. Thanks for listening.

Erin Scoles: It’s short enough.

Um, I’m not a huge fan of winter, and it’s partly due to the fact that I can’t feel some of my toes. I permanently damaged them years ago while searching for my missing son. It was February 28th, 2014, and Missoula had declared it a snow day. All schools were closed, um, and I was a college student at the time, so I was at home.

with my 8 and my 10 year old. It was around 4 o’clock in the afternoon when they come into my bedroom and ask if they can go outside and play. I of course said yes. Um, I could hear them in their shared room next to mine getting ready and I hear my 10 year old daughter Coral telling my 8 year old son Phoenix to put on an extra layer of clothes because of how cold it was outside.

He of course listened to his big sister. Um, at this time, my partner at the time, Casey, just got home from work. He was able to ski to work that day because of the large amount of snow that had fallen. The kids finish getting ready, and they go outside to play, and I’m in my bed, and I’m watching a show.

And to the right of me is a huge window, and I can see my entire backyard, and I can see my kiddos playing. Um, about ten minutes passed, and I actually start to feel my house shake and I didn’t register what it was. Um, I knew Missoula had earthquakes before. I had, like, have, I have felt them before. And I knew this was not an earthquake.

I then heard it and then I look out. That huge window, and I saw it. And, I don’t know why my brain did this, but it did. And it was two screens, so it was like a split screen. And one screen was this huge white wave. And it was cascading into my backyard. And I couldn’t see my garage anymore. It wasn’t there.

And my neighbor’s house wasn’t there either. On the other split screen, I see Coral and Phoenix. And they’re turned around. They’re looking at this white wave coming towards them. The avalanche. And they start running. I see it hit Phoenix. And I see the avalanche pick him up. And Phoenix gets tossed around a bit.

I remember seeing his orange coat and his black boots. And then I see nothing because the avalanche hits my house. And it knocks me off my bed. And all of a sudden I’m, I’m on my floor and it’s dark and it’s silent and I still can’t register what just happened. I get off the ground and I, I run out of my bedroom in the kitchen and Casey runs right in front of me and we don’t make eye contact.

We don’t even, we don’t even say, we don’t say anything to each other. And I later learned he knew exactly what it was and he went downstairs to grab his avalanche probe and his avalanche shovel. Um, I continued to go through the kitchen to the side door, which is the quickest way to my backyard, and I can’t open it.

There is so much snow, and there’s a canoe in the way, and there’s part of someone’s roof. Um, I turn around and I make my way out to my front door, and I run down the front steps, and I go to open the gate to my backyard, but there’s no gate. And there’s no 12 foot fence either that surrounds my house usually.

At this moment I start screaming, My babies, my babies. And I enter my backyard and Coral runs up to me. She was in the runoff of the avalanche and was able to free herself pretty easily. She was pretty shooken up though, of course. I asked her where her brother was and she had no idea. I started screaming again, and I’m screaming my baby.

My baby, I go more into my backyard and I don’t see Phoenix and all of a sudden there’s like a dozen people, strangers, neighbors in my yard. And they’re asking me, who is Phoenix? And where did you last see him? And I explain these things to these people and they just know what to do. They start digging.

And some of these people have Avalanche shovels. We’re in Missoula, right? Um, and some people have normal snow shovels and I don’t know how much time has passed, maybe five minutes, maybe eight, and a neighbor comes up to me and makes me go inside my house, and I hadn’t realized at this time, but the entire time I was outside, the only thing I had on was a very flimsy, thin, cotton robe with no tie, because that had been lost in the chaos, and it was just flapping in the wind, And so I was completely naked.

Um, You’re welcome Missoula.

Sorry Coral. Um,

Sorry, I couldn’t help it. Um, So I was completely naked, I had no shoes on, nothing. Um, thankfully she makes me go inside and helps me get dressed. She tells me to stay inside, and I don’t listen. I go back outside and And somebody hands me a shovel, and I start digging. That’s what everybody is doing. I, I look around and there’s like 75 plus people in or around my yard.

And at this time, it’s also learned there’s two missing people, more missing people, Michael and Fred, my neighbors who live behind me, whose house I saw that was missing. So we’re digging for three people at this time. And I look around more, and I, I see people with shovels, and the Avalanche shovels, and normal shovels, and people are using parts of my broken fence, and people are using, like, garbage can lids, like, really anything they can find.

And I start to panic, because I realize I could be standing over Phoenix, or Michael, or Fred, and I wouldn’t be able to get to them soon enough. So I drop my shovel, and I start screaming. Uh, that same neighbor comes over to me, and now a firefighter comes over to me, and they tell me I have to leave the scene, that there’s an ambulance waiting for me down the road, and it has Coral and Casey, and we all have to get checked out at the hospital.

Um, they each put an arm around me, because it’s really hard for me to walk. My feet really hurt. So we’re walking down the road to the waiting ambulance, and at this exact moment is when a photographer takes a photo of me, and The very next morning, it’s on the front page of the Missoulian. We get to the ambulance and there’s three EMTs and there’s Coral and Casey and we start making our way to St.

Pat’s Hospital. Coral’s checked out. She’s got bumps and bruises. They’re warming up my feet and the the EMT that is warming up my feet. I remember he had really soft blue gray eyes and long gray hair and He was really trying to comfort and reassure me that there were so many people looking for my son.

And, it wasn’t helpful at that moment. Um, and I looked at him very seriously and I said, If they do not find Phoenix, or if they do not find him alive, Do not let me out of your sight. He knew exactly what I meant when I said that. What he didn’t know was that 11 years prior, I had lost a child. And I knew I could not live through losing another.

We get to the hospital, they put us in a room, they check out my feet more in Quarrel, and in that hospital room are two police detectives. Quarrel, Casey, a friend, a doctor, a nurse, that same EMT. Um, a few minutes pass and that EMT comes up to me and I’m sitting on the exam table and he puts his hand on me and he says, They found Phoenix.

He’s alive. He’s not awake. I immediately get off of the exam table, and I get to the ground. And I get as low as I can get. And I don’t know why I did this. I am not a religious person. At all. Sorry.

And, While I’m doing this, I am explaining it. I need to be in the most humble position possible. That’s all I knew I had to do in that moment. I get to the ground. I’m explaining that. Everybody in that room does the exact same thing. Even the two police detectives. Which I kind of laugh about, which is like really great, but I don’t think I’ll ever experience that again.

We stay in this position until someone comes into that room and says that Phoenix is in the hospital. And he’s receiving fluids, and he’s getting warmed up, and he’s getting looked at, and we can see him really soon. It’s also explained that, when he was found, his body temperature was so dangerously low, that they have to slowly warm him up, as to not cause any more shock to his system.

So they warn us of all the heating pads and blankets that will be surrounding his little body, all of the tubes and the wires, and the neck brace. Coral, Casey, and I walk into the room where Phoenix is at, and we start approaching the bed, and I’m not ready to see it. I’m not ready to see Phoenix like this, because his cheeks and his lips are still slightly bluish.

And that was probably the hardest thing for me to see. I scan his face more, and I, I see dried blood, and I see a black eye, and I see a really long cut. Where the black guy is, and that’s where the avalanche probe found him.

Coral, um, approaches the bed even closer and she grabs his hand and she won’t let go. And she starts saying his name over and over again. Phoenix. Phoenix. And I shit you not, it is just like the movies, you guys. Phoenix opens up his eyes and he looks at his sister. And then he looks at us. Uh, a few minutes later, they’re able to take off the neck brace and the tubes out of his mouth, and he’s, he’s having a little bit of a hard time talking, but he can talk to us, and he remembers everything.

Um, Phoenix was hit by an avalanche just plain in his backyard at almost 120 miles per hour. He walked away with a lacerated spleen, a bruised lung. Nasty concussion, a black eye, and one hell of a story that he now tells ladies in college because he’s doing great. Um, we, it happened ten years ago and we knew this day was coming and he’s, yeah.

Sorry Phoenix. Um, so we stay in the hospital for two more days and we had a lot of visitors at this time. Um, and. One of the visitors was the man who found Phoenix. He actually happened to live across the street from us. We didn’t live in that house for more than five months when it was hit by the avalanche, so we didn’t know our neighbors too well.

He had a son, Phoenix’s age, and when he heard the avalanche, he looked out his window, saw what happened, grabbed his tools, and just ran out there. He put himself in so much danger to search for three people. Those 75 plus other people put themselves in so much danger. That is amazing. That’s Missoula, right?

Um, unfortunately I can’t remember this man’s name. Trauma fucks with your head in a lot of different ways. Um, but I will forever be grateful to him. And not just for saving Phoenix’s life, but for saving mine. Thanks.

Thanks, Erin.
Erin Scoles is grateful to have lived such a full life. She’s given birth to 5 children, hitchhiked across the country, lived in a school bus before it was cool, endured huge loss and loved big. She’s most proud of her Irish heritage and how badass & compassionate her kids are. Erin looks forward to the day where she can focus on just one project at a time and for her kids to finally and truly admit she’s the funniest person that they know. For a link to the Missoulian article and to see the photograph of Erin from the front page that day, visit tellussomething.org.

Next up is Jen Certa

Jen shares her story about how a simple act of kindness helped eventually house an unhoused person, led to closure for a family, and reaffirmed her hope in humanity. Jen calls her story “Life, Death, and Teaspoons of water”. Thanks for listening.

Jen Certa: Sometimes, a small act of kindness and compassion, as simple as buying a stranger a sandwich, can change someone’s life, and maybe even their death. I know that sounds kind of strange, but I can tell you that it’s true. It was a crisp fall afternoon several years ago and my favorite co worker, Rebecca, and I were in the middle of our Friday afternoon ritual, what we refer to as get shit done time, and we were getting ready to kind of start wrapping up for the day when we were interrupted by three strangers who had just walked in the door of our office.

The strangers were a retired couple in their late 70s named Gingy and Pete, and a gruff, middle aged man named Michael, whom they had just met on their weekly lunch date. Gingy and Pete had noticed Michael sitting alone, not eating. He appeared to be carrying all of his worldly possessions in his backpack.

And so, um, They decided to invite Michael to join them for lunch, struck up a conversation, and learned that Michael was currently living in a tent in Greeno Park. He’d been having a really difficult time finding a job, getting a job, because he didn’t have an ID. And in order to get an ID, he needed a copy of his birth certificate, which he also didn’t have.

He had explained that recently he’d actually been scammed by someone in town who had claimed they could help him get his birth certificate for a fee, and then disappeared with Michael’s money. So, Gingy and Pete thought maybe we could help. And I’ll be honest with you. For a minute, I did consider passing the buck.

Sending Michael to somebody else that could help him. Because, technically, it wasn’t actually my job to help a random stranger get a birth certificate from another state. And I did have other slightly more urgent shit to do. But the expression on Michael’s face told me everything that I needed to know.

I could see that he didn’t really trust other people. And he definitely didn’t have much faith that I would be any different than anybody else who had already tried to help him with his predicament. Now, something you need to know about me is that I am pretty competitive and definitely stubborn, and I was not willing to be another person that let Michael down.

And besides that, if someone even so much as hints that they think I can’t do something, then to that I say, challenge accepted. Hold my pile of work I’m supposed to be doing instead, and watch this. I quickly found the number for the Minnesota office of vital records, and dialed, hoping not everyone had gone home for the weekend already.

And miraculously, Debbie answered. Hi, Debbie. My name is Jen, and I’m a social worker in Missoula, Montana. I’m here with Michael, and he has been having a heck of a time trying to get his birth certificate. He really needs it so he can get a job. And Debbie, he has just been given the runaround. Gosh, I just know, Debbie, there has to be something that you and I can do together to work this out today.

I’m really hoping you’re gonna be our gal. Now, Debbie did deliver. She directed us to a form that Michael needed to fill out, and some other bureaucratic hoops to jump through, since Michael didn’t have a permanent address. And it was all hands on deck that afternoon in the office. Anyone who was still there was running around, scrambling, trying to help Michael compile everything that he needed, get it notarized, get it to Debbie before it was 5 p.

m. in Minnesota. And finally, Debbie did let us know that Michael’s birth certificate would be arriving in about a week or so. I took the form that Michael had filled out with his information and tucked it away into a folder, just in case he needed it again, and we parted ways. Shortly after that, Michael did get his birth certificate, and then finally that ID.

And over the next several months, his life began to look a little bit like the opposite of a country music song. He got a job, he got a bank account, saved some money, he made some friends with coworkers, he kept in touch with Gingy and Pete, and eventually, he did move out of his tent in Greeno Park into more permanent housing.

And I wish that I could tell you that that is where the story ends. But on another Friday afternoon, almost about a year later, get shit done time was again interrupted. But this time, it was St. Pat’s Hospital, and they were calling to tell us that Michael was in the ICU on life support. When My co workers and I arrived at the hospital, confused, a short time later, the doctors told us that Michael had gone into cardiac arrest and collapsed, and that there really was little hope that he would ever recover brain function or wake up.

They had found Rebecca’s business card in his wallet, along with his ID, which is why they had called us. And they wanted to know if we had any idea how to contact Michael’s next of kin. Because someone was going to need to make some decisions about end of life care for Michael. And soon. Outside the hospital, buckets of rain poured over my windshield, pounded on the roof of my car.

As Rebecca and I sat inside it. We were absolutely gutted by the thought that Michael could die alone without anyone in his family having any idea what had happened. But he had never really said much to any of us about his past. We didn’t know anything about his family. Except, I still had that form that I had tucked away.

And on it, were his partents’ names and birthplaces. So, armed only with that information, and our phones, we started Googling.

We found his mother’s obituary, which did tell us that Michael had four sisters. Pam, Sue, Jane, and Michelle. And judging by the order of the names in the obituary, it was safe probably to assume that Michael was the youngest and all of them were older than him. That was the good news. The bad news was that it appeared that all four sisters were married.

No Last names were mentioned anywhere in the obituary, nor were any locations of where they might have lived. So, to recap, we’re now looking for four middle aged women from the Midwest with the names Pam, Sue, Jane, and Michelle, who may or may not still be living somewhere in the state of Minnesota.

Didn’t really narrow it down a whole lot. But somehow we found a phone, a list of phone numbers with people with those first names and we just started calling down the list. I left dozens of the same message over and over again. Hi, my name is Jen. I’m a social worker in Missoula, Montana. I’m looking for the sibling of Michael Smith.

If, if you know Michael, please give me a call back as soon as possible. Now. Um, honestly, I don’t know if either Rebecca or I truly thought that we would actually find any of them that way. But the next morning, I answered a phone call from a Minnesota area code. And on the phone, on the other end of the line, was Michael’s twin sister, Michelle.

She hadn’t seen her brother in 20 years, and she told me she’d been waiting for him. A long time, dreading getting a phone call like this. Michael’s four sisters all found last minute flights to Missoula, and arrived at the hospital the next day. They spent a long time with Michael, talked to his doctors, and made some really difficult decisions.

And the next afternoon, Michael died, with all four sisters of his sisters by his side. The day after that, Pam, Sue, Jane, and Michelle met us for breakfast. Though we had been strangers just a few days before, we now gathered together for a meal to celebrate Michael’s life. Gingy, Pete, my co workers, and I shared what we knew of Michael’s last year of his life in Missoula with them, and they shared stories with us about the brother that they had known.

And though it was clear there had definitely been some hurt and relationship rupture over the years between Michael and his sisters, there was also very clearly a lot of love. The sisters expressed their gratitude that they got to have some closure, that they knew with certainty what had happened to their brother, that they had had time to say goodbye and anything else left unsaid.

And that they knew Michael was not alone at the end of his life. And I’ve been thinking about this a lot recently. In this particular moment of our collective history, when we are all witnessing, experiencing, enormous amounts of pain and suffering as human beings on this planet. And I don’t know about you, but I have been finding it really hard to not feel like I’m losing my faith in humanity right now.

To Not fall into despair or wonder if anything that I do actually matters in the grand scheme of things. Or if it’s basically the equivalent of trying to put out the massive raging dumpster fire that is the world right now with a teaspoon of water. And maybe it is, I don’t know. But then I also think about how it’s also true that Gingy and Pete saw a man sitting alone offered to buy him a sandwich.

And because of that That stranger didn’t die alone. In the story of Michael’s life and his death, Gingy and Pete, for me, really embody the words of humanitarian Albert Schweitzer when he says, Each of us can always do a little to bring some portion of misery to an end. They remind me that Even a small act of kindness can have vast ripple effects that expand outward further than we can even imagine.

And that, that’s what gives me some amount of hope for the rest of us and our teaspoons of water too. Thank you.

Marc Moss:

Thanks, Jen.
Jen Certa is originally from New York, and accidentally began a love affair with Montana in 2009. She is a social worker and currently works as a therapist with kids and families, which basically means she’ll help you process your feelings after she beats you at Uno. When not at work, Jen can most often be found traversing the trails around Missoula with human and dog friends, guessing people’s Enneagram numbers, and/or running late for something.

Coming up after the break: “Never forget. On 9/11, we leaned into each other, recognizing our shared humanity.” “Death. It’s final, it’s in your face, it’s unforgiving.”

Stay with us.

Remember that we are currently looking for storytellers for the next Tell Us Something storytelling event. The theme is “Close to the Edge”. If you’d like to pitch your story for consideration, please call 406-203-4683. You have 3 minutes to leave your pitch. Our friends from the Deaf community are welcome to pitch by emailing [email protected].

The pitch deadline is February 17th. I look forward to hearing from you.Thank you to our Title Sponsor Blackfoot Communications. Learn more about them at goblackfoot.com. Thank you to our Story Sponsors who help us to pay our storytellers. Missoula Electric Coop , a member-owned rural electric cooperative that serves electricity to members in parts of Montana and Idaho. You can learn more at missoulaelectric.com Thanks to our second story sponsor, The Kettlehouse who strives to match the quality of their beers to the quality of the Montana outdoor experience. Learn more about them at kettlehouse.com. Thank you to our Accessibility Sponsor, Reep Bell and Jasper allowing us to hire American Sign Language interpreters at this event in order to be a more inclusive experience. Learn more about them at westernmontanalaw.com

Thanks to our media sponsors, missoulaevents.net, and Missoula Broadcasting Company learn more about Missoula Broadcasting Company and listen online at missoulabroadcastingcompany.com.

Thanks to our in-kind sponsors: Float Missoula – learn more at floatmsla.com and Joyce of Tile – learn about Joyce and the work that she does at Joyce of Tile.com.

Alright, let’s get back to the stories. You are listening to the Tell Us Something podcast, I’m Marc Moss.

Next up is Jennifer Robohm. Jennifer recounts her 9/11 experience, witnessing the tragedy, offering help, and cherishing acts of unity amidst chaos and despair in NYC. Jennifer calls her story “As the Dust Settled”.

Thanks for listening.

Jennifer Robham: It was a beautiful Tuesday morning, and I soaked in the sun and the clear blue sky on my way into work. I was already at my desk by a quarter to nine, drinking coffee and chatting with a colleague when we heard a truck backfire really loudly outside. It was so loud that it made us both jump. And then we laughed at ourselves like you do.

We thought nothing of it. Until we noticed the sirens. I called a friend who worked in finance because she had a news feed at her desk. Hey, what’s going on by City Hall? She told me a Cessna had just crashed into the World Trade Center.

My office building was three blocks from where the tower stood. I sat at a cubicle on the 11th floor, but I’d go to a small office to make private phone calls. I loved that part of my job because I’d lean back in my chair and I’d look out the window at those unbelievably tall buildings. They were incredible.

But on the morning of 9 11, I couldn’t believe my eyes. The North Tower was in flames, cut in half by the jetliner. Dark plumes of smoke billowed up into the sky and reams of office paper fluttered downward like falling leaves.

I called my parents and we were just trying to make sense of what was happening when the South Tower was hit. By then, my dad was watching on TV, but I couldn’t see the plane. I thought a fireball had exploded from the first building to the second. My father was six foot four, but his voice sounded small when he begged me to find safety.

But daddy, I don’t know where to go. So I stayed, bearing witness. I was still at my post close to an hour later. No, no, no, no, no, no. Fucking God. Fucking God! Fucking God.

There was a low rumbling, and then the South Tower collapsed under its own weight, pancaking to the street below. A huge cloud of dust and debris engulfed the pedestrians who scattered like ants. The, the cloud overtook them one by one, and then slammed in my window and shook our building. And then everything went dark.

I turned to run and nearly tripped over a Latina woman who was watching over my shoulder. She was now crumpled on the ground, being consoled by a friend. Her boyfriend worked in that tower. We all thought we just watched him and thousands of people die.

A garbled voice over the PA system evacuated us to the basement. We were down there for several hours in shock. I was so rattled, I actually asked if we were going to have our staff meeting.

There were no windows, but that’s where we learned that the North Tower had collapsed. We also heard that the Washington Monument in Las Vegas had been destroyed. I guess imaginations run wild when they’ve seen the unimaginable.

An African American woman burst in through the door from the street. She was covered in dust, her hair, her face, every inch of her clothing. And she was absolutely hysterical. I remember thinking, Jen, you’re a psychologist, do something. So I walked her to a quiet corner and helped her lie down and try to slow her panicked breathing.

Her eyes were wide, but sometimes she’d clench them shut. The images that must have been seared there. She grabbed my hand as she told me about being evacuated from her building and then having to run when the second tower collapsed. And then she collapsed into sobbing.

An older woman knelt beside us. She stroked the traumatized woman’s hair. She whispered as she cleaned the dust from her face. It’s okay, baby. Everything’s gonna be okay.

Eventually, they told us we could leave. But the dust covered woman was too afraid. I was desperate to get out of there. The phones were down and I wanted to go and find my partner. But we stayed until we could convince her it would be safe. And then a police officer escorted the woman back out to the street, where it now looked like several inches of dirty snow had fallen.

Um, the older woman and I. We were complete strangers, but we kissed on the lips and we hugged for several seconds before going outside. We were the last ones to leave and I never saw either of those women again.

Back outside, it was chaos. The air was acrid and smoky and the sirens were relentless. The police, uh, sent us toward the Brooklyn Bridge. I changed into volleyball sneakers and ran. I was terrified that another plane would come at any second to take out the bridge or the thousands of people who were streaming across it with me.

Some of them were walking, slowly. They stared straight ahead toward Brooklyn, where the sky was still that gorgeous blue. But others stopped, like I did, and looked back over their shoulders. Where the towers used to be, there was nothing but dust and smoke and debris.

If there is a hell, I know what it looks like. It’s been over

20 years now. I’m getting old.

What I remember most vividly about that fall morning are small gestures of kindness and courage. The man who carried my co worker down the stairs to the basement because she was too grief stricken to walk. My companion who comforted the dust covered woman lying in tears on the floor. The teenagers who sheepishly offered us water on the far side of the Brooklyn Bridge.

And neighbors who lined up late into the night to donate blood, none of which was needed. My first responders were ordinary people. No special training or equipment, just the impulse to do something, anything to make a shitty day just a little bit better for someone else.

After 9 11, I couldn’t cry for days. Not until our sonogram on the 14th made me weep with conflicted joy. We were gonna have a son. I love you, Jack.

It was several weeks before we could return to our office building, and many months before the piles stopped burning and the subways were restored. It was well over a year before we weren’t evacuated constantly due to bomb threats and anthrax scares. And maybe two years before I could hear a low flying airplane without flinching.

Whenever I’d leave New York City, I was surprised to discover that everyone else had moved on. I guess because it was no longer happening to them.

But New Yorkers continued to be kinder to each other. We hugged more. We made more eye contact. We gave up our seats on the train. And when we asked other people how they were doing, we actually slowed down to hear the answer. Honestly, those are some of my fondest memories of the city.

They say, never forget. I wear a subway token around my neck to remind me. I think about that day every September, of course. But I also thought about it a lot during the pandemic, and I think about it now when I despair about climate change and war and the existential threats we’re facing. I can’t help but wonder which version of us is going to show up.

If you’re looking for hope, maybe I can offer you this. On 9 11, we leaned into each other, recognizing our shared humanity. We worked together despite our differences because we needed each other to survive. We understood that looking out for ourselves meant looking out for other people. And we rose to the occasion, even when really hard things were happening.

In my darkest moments, that’s what I choose to remember. About that horrible, and yet beautiful, Tuesday morning. Thank you.

Marc Moss:
Thanks, Jennifer.
Jennifer Robohm moved to Montana from the East Coast to be closer to her twin sister and to have an adventure. That adventure turned into a life! Jen is a clinical psychologist who’s been teaching at the University of Montana for close to 20 years. She lives in Missoula with her partner, Nadia; her son, Jack, is a UM senior. Jen loves the Missoula community and the Montana outdoors.

Closing out this episode of the Tell Us Something, podcast, Linds Sanders recounts a series of encounters in which strangers share their deep grief with her, painting profound connections amid loss, teaching empathy, and illuminating the beauty in life’s small, poignant details.

Linds calls her story “Peanut Butter & Peonies”

Thanks for listening.

Linds Sanders: Okay.

Eat the mic. That was from our storyteller workshop.

When I was 18, I worked at the KOA call center. People would call in asking for directions to campsites, change their campsite reservation, But most often, they call to get their password changed for their online account. Back then, you couldn’t get a password reset email, you had to call the 1 800 number, and that was me.

I took dozens of these calls a day, and I assured people, I will not remember your password. One afternoon, a man called in, he must have been in his 70s or 80s, to change his password. Took about two minutes, I don’t remember his password. I asked him, is there anything else I can help you with? And almost in response to that question, he let me know this was the first time he was traveling since his wife died.

They started traveling when they had kids. But then their kids grew up and became adults and had families of their own, but they just kept traveling because they loved it so much. She would make peanut butter and jelly sandwiches for their road trips, and she’d kiss him on the cheek when they crossed state lines.

He’s trying to make those peanut butter and jelly sandwiches. It should be pretty simple, he says, but they just don’t taste the same. And that’s everything since she’s been gone. Maybe it should be straightforward, but he just can’t seem to do it. He laments that he should probably let me go now, and he hangs up the phone.

There’s this flat screen television above my head, listing my name and my co workers names, tracking the duration of our phone calls. My name is in red, highlighting inefficiency. The 38 minutes.

Fast forward a couple years and I’m a student at the University of Montana. I’m doing an art assignment drawing outside under the shade of a cedar tree. And, uh, there’s a football game apparently. It has concluded. Someone won. And now there’s this ocean of people dressed in maroon and gray leeching out of the stadium in all directions.

I am feeling so grateful that I chose this, like, meandering path that is off of the main arterial sidewalks that leads to the parking lots. Still, a woman straggles from the crowd, comes down my pathway. I don’t look up from my drawing, I figure she’ll just keep walking by. But then I feel her presence next to me.

She says to me, do you know what this building is? Now, there are a lot of beautiful buildings on campus. This is not one of them. It is this anonymous brick rectangle. I tell her, I don’t. She says, this is where my husband worked for 18 years. He was a botanist studying ferns and he died recently. I’m paying attention now.

This building is important. She says to me, my whole garden is ferns now. I tore up all the flowers, it’s all ferns. And when they erupt from the ground and spring and unfurl their leaves, I think of him and I miss him every day. And she’s starting to cry now. And just as abruptly as she’s come into my life, she turns and she leaves, walking down the path, rejoining that ocean of maroon and gray.

Now, maybe this would be strange if it weren’t for this reoccurring phenomenon in my life of strangers telling me their grief stories. Sometimes they last for 38 minutes, sometimes for 2 minutes, sometimes for 2 hours, like it did last summer. I just finished hiking Mount Sentinel, the mountain behind our campus.

Um, I live nearby, so the trailhead is walking distance from home. When I was on the top, there had been a summer thunderstorm that rolled in, and I had to bolt down and gain cover under trees. But now, the thunder had moved on, the rain had subsided, the clouds were still hanging in the air. I came down the trailhead, trekking poles in hand, my headphones in, I’m listening to my audio book, I pass by a man chatting, and he’s talking to me.

I, uh, put on my headphones, what? He asked me, have you seen the peony garden? The man, he’s in his 60s, dark wash, denim jeans. buttoned shirt. Baseball cap on. And the peony garden he’s referring to is the memorial peony garden, with over a hundred varieties of peonies. And they are in bloom and their flowers are the size of ice cream scoops, and they are white, and pink, and yellow, and, I tell him, in fact I have, and it’s one of my favorite places of Missoula.

He says to me, Peony are my wife’s favorite flower, and today is our 40th wedding anniversary. She died two years ago. And this is always how the conversations start, with this blunt admission of death. And that’s death. It’s final, it’s in your face, it’s unforgiving. And he’s seeing how I’m going to respond.

Am I going to ignore what he said? Oh, yeah, you know, there’s a western peony in this garden? Am I gonna put up a wall of sympathy? Oh, I am so sorry for your loss, that’s terrible. Or will I lean in? Which is what I try to always do. I learn not only were peony her favorite flower, but turtles were her favorite animal, and he would call her my little turtle.

I learned about the life that they built together, that she was a teacher, that she fought cancer, and I learned of how she died when the cancer returned, and that their back porch was her favorite place to watch sunsets, and how his friends and family rallied behind him when the grief first happened, but now that it’s been a couple of years, he feels embarrassed and like he can’t really lean into their support anymore.

Now, I want to keep talking, but my legs are really tired. I just hiked that mountain. But these transitions are tricky. We can transition deeper, and it’s also a chance to transition out. So I kind of edge towards a bench, and I invite him to sit down, and he does. And there’s this mutual trust between us that we both are enjoying this conversation, and we both want to continue.

And so we do, we keep talking as the clouds turn yellow and orange and underline in pink, leading us to another transition. It will be dark soon. So I offer to walk him back to his hotel. He’s just passing through. This area of town, everything is nearby, and it’s cleaved in half at the Clark Fork River, along which is the bike path.

And so we walk along it together, and we’re talking about poetry and travel and the West Coast, and it might sound like we’re not talking about grief anymore, but that’s the thing about grief. It’s like the central nervous system of a body. If you take away the skin, the bones, the muscle, and leave behind just the nervous system, you will still see a perfect outline of the human body down to the intricacies of a fingertip.

That’s grief. It holds us all together, and some days it threatens to tear us apart. But tonight, I like to believe it held us together and bound us to one another. I say goodbye to him in the parking lot of his hotel and begin my walk home alone, trekking poles in hand, headphones around my neck. And it might sound like I’m the kind stranger in these stories, but I disagree.

It is them who have taught me the importance of buildings that some people just walk on by. How complicated a peanut butter and jelly sandwich can be. And the real beauty of a peony flower. They have taken the time to introduce me to the most beloved people in their life. This world could not afford to lose, but lost anyways.

The thing is, I have my own grief. A grief that has me with one foot firmly planted on this stage and another foot in the land of what if. A grief that has me looking for something I lost and I just can’t seem to find it. A grief that has me against all odds wishing that there was one person in this audience sitting next to one of you.

And I know that she’s not.

That grief can be pretty isolating sometimes.

But as I walk home in the dark, streetlights coming on, I feel a glow. I feel gratitude. And thanks to the kindness of these strangers, I don’t feel so alone.

Thanks, Linds.
Linds Sanders is a Montanan who has a habit of saying “yes” to experiences that scare her such as saving house spiders, learning to rock climb, working with preteens, and–most recently–sharing a story at Tell Us Something. It’s much easier for her to pursue the passions she loves such as poetry, art, traveling, and spending time with friends and strangers alike. Currently, she is in graduate school pursuing a degree in Clinical Mental Health Counseling with an interest in grief work. She works as a counseling intern at Tamarack Grief Resource Center where she has the honor of holding close the stories of others. Learn more about Linds at tellussomething.org.

Remember that the next Tell Us Something event is March 266th. You can learn about how to pitch your story and get tickets at tellussomething.org.

A child, traveling alone, encounters hotel trouble, a young woman begins her healing journey thanks to a sexual assault victim's advocate, a woman recovering from open heart surgery finds respite with a a gruff nurse and post-avalanche, Missoula unites.

Transcript : The Kindness of Strangers - Part 1

Marc Moss: Welcome to the Tell Us Something podcast, I’m Marc Moss.

We are currently looking for storytellers for the next Tell Us Something storytelling event. The theme is “Close to the Edge” If you’d like to pitch your story for consideration, please call 406-203-4683. You have 3 minutes to leave your pitch. Our friends from the Deaf community are welcome to pitch by emailing [email protected].

The pitch deadline is February 17th. I look forward to hearing from you.

This week on the podcast…”But it had the corkscrew off ramp. Which in a wheelchair is amazing! Wind blowing in your hair. Like you’re like going so fast you don’t know what’s going to happen.” “…I finally decided that I needed to do something. I didn’t have my phone, so I couldn’t call anybody…” “And I calmed down eventually and he says, is there anything else?” “I had shown up right before they had pulled a car under 50 feet of snow and a house was being dragged apart as this car was being towed out.” …four storytellers share their true personal story on the theme “The Kindness of Strangers”. Their stories were recorded live in-person in front of a sold-out crowd on December 06, 2023 at The Wilma in Missoula, MT.

Winter is traditionally a time when we slow down. Our indigenous friends, during winter, share stories that they don’t share at other times of the year. Tell Us Something acknowledges that we are gathered on the traditional, ancestral, and unceded territory of the Ponder eh, Salish, and Kootenai peoples.

Traditionally, storytelling is reserved for the winter months for many tribes. This was a practical choice given the fact that during the other seasons, people were busy growing, gathering, and hunting food. It is in the winter, with the long dark evenings, the snow and wind blowing outside, that telling stories is used to entertain — and teach the children. Another reason for winter storytelling, is that many traditional stories contain animal characters. To be respectful, people wait until the winter when animals hibernate or become less active so they cannot hear themselves being talked about.

We take this moment to honor the land and its Native people and the stories that they share with us.

Thank you to our Title sponsor – Blackfoot Communications.

connecting people, businesses and communities. They know that strong connections matter. Connecting businesses, homes. communities. Connecting with each other. They keep people reliably connected.

To learn more, visit goblackfoot.com

Remember that Tell Us Something stories sometimes have adult themes. Storytellers sometimes use adult language. That is especially true for this episode. Our second storyteller speaks frankly, though not graphically, about rape and the justice system. Sensitive listeners, please take care of yourselves. This episode may not be appropriate for children.

Our first story comes to us from Steve Rosbarsky. Steve journeys alone to the Junior Nationals tournament in Minneapolis. The absence of parental guidance sets the stage for a misadventure leading to trouble at a hotel. Stranded without a coach, an unexpected savior, Martin Martin, rescues the young athlete from a precarious situation. A series of escapades involving hotel ice baths, wheelchair races, and rooftop pool revelry culminate in a disciplinary showdown with the coaches.Steve calls his story “Three days, Two Coaches, One Martin Martin”. Thanks for listening.

Steve Rosbarsky: Taxi cabs kind of have a unique smell. When I was sitting in there, I wasn’t sure if it was me, I wasn’t sure if it was him, I wasn’t sure if it was all the people that had been there before me. The plane ride had a familiar smell to it, because it smelled like cigarettes. Just like the bus. Because back then you could smoke in the airplane.

So as I was riding in the cab, I was watching the little mechanical device sitting on the dashboard just roll through numbers. And it reminded me of Back to the Future. I had no idea what the numbers meant. I just knew that I had told him where I needed to go. And we’re on our way there. And when we got there he told me the total, which I don’t know how it added up.

And I filled out my traveler’s checks and signed it and handed it to him. And I got out of the car. And the cities are kind of a foreign world to somebody born and raised in Missoula, Montana. The way that the sidewalks are black and the light reflects off them and I walked into the lobby and the woman was super helpful, helping me check into the hotel.

She was so sweet. And she says to me after I, she gives me my key and tells me where the room is and tells me where the pool is. She goes, and don’t forget honey, you can leave the TV on all night if you want. Now the reason she said that is because I was 13. So, but I also looked like I was 10. So, she was, it was, she was super sweet.

I did leave the TV on, by the way. So, I was on my way to Junior Nationals. So, for us at the time, it was called the Junior Olympics. It was about a 3, 500 kid event that happened. And this time, it happened in Minneapolis. So, here I was, in my hotel room, by myself, with the TV on, which happened to have HBO, which was a bonus.

And then, the next morning I got up. I couldn’t eat that morning because I knew I had to weigh in, but the plan was, I was taking this trip on my own to get to St. Paul, and then I was going to meet my coach at registration. So this is long before cell phones, this time did exist. It was long before the internet, and so as I rolled in there, It was a hope and a prayer that I would meet him at registration, I guess.

I didn’t realize how much of a prayer it was. So I rolled up to registration and I sat there and I checked myself in and at that point for Montana I was a fairly successful athlete. So people from Montana kind of knew me, but I was traveling on my own and I went and I made it through weigh ins and I sat in registration and lunch came and I could eat so I did go eat.

Didn’t have a lot of parental supervision, so I’m sure it was hot dogs or nachos or something fun. And then, it was getting darker, and it was getting later. And my coach had not arrived yet. So I don’t remember being super panicked about this, but I do remember being like, Hmm, I think I’m going to have to go back to my hotel room soon.

So I think it’s four blocks that way. I remember in my head, I was like, I’m pretty sure it’s four blocks that way. Well, in walks this guy, with his t shirt tucked in his sweats, and his belly just slightly protruding from the waistband, and this bold mustache, and he goes, Hey Stevie! What are you doing? I said, Oh, I’m waiting for my coach.

And he goes, Ah, that’s great. Who’d you travel with? I’m like, Oh, I’m by myself. He goes, No, no, no. Like, Who’d you come with? And I go, No, I’m by myself. And no, like, Where are your parents? And I go, no, I came by myself. And he goes, no, you did not. And I go, no, I did. And he goes, no, you didn’t. And he goes, come with me.

And we went to a payphone, which, for you guys that are younger, there used to be this little booth that you would open and walk in and put a dime in, at that time. Dimes are these little silver coins that we, I’m just kidding. So, anyway, using an AT& T calling card, which that’s too much to explain, I called my mother and this person picked up the phone and he goes, Hello, Mrs.

Rosbarski, which was not her name since she very proudly is not a Mrs. Rosbarski anymore. He said, I am Martin Martin out of Butte. He goes, if you want to call a sheriff’s office and find out who I am, you can call them. I do work with them, but I am, your son is staying with me for the rest of his stay here.

And given this was 1989, she went, okay. So what was amazing about this was that Martin took me to my room. We took everything out. We checked out of my room. We checked into his room and he had this whole team of kids, but they also had a lot of rules. Like, you couldn’t swim before you fought, and you had to eat well, and he watched everything they did, and I was like, oh my god, this is so, so impossible to deal with.

But I also held this deep gratitude for it at the moment. I was like, how interesting is this? And he took care of me and included me in this team from the start. From the moment he picked me up in registration, I was part of that team. And everything they did, every practice they had, I was, he just brought me in.

And I didn’t know him very well, but he just brought me in. Well, then it came to be the fight day. When fight day showed up, my coach miraculously appeared. And so my coach showed up for that, and I had I think five to seven fights that day. I had taken bronze the year before, and so I was, I was set on winning this one.

My semi final match was really hard, and back then the referee used to come out and hold your hands like this, and there was no scoreboard. So you just sat there with your hand like, being like, I don’t pray much. But this is my moment, like, please raise my hand. And then you heard people clapping, and your hand was still down.

And you’re like, Okay. But I did get a bronze medal. So I was like, alright, not so bad. No, no, no claps. Hehehe. I was like, okay, not so bad. Um, I will say that one of my dear family friends when I came home said, Didn’t you get that last year? So, so It wasn’t quite what I wanted, so I was really disappointed about it, but also grateful I had something.

Like I said, that was a 3, 500 kid tournament. I felt something great. And then my coach said this. The magic words. This coach that was masterful at using withholding. He was masterful at making you sing and dance and do all the things to try to get any sort of approval. He goes, Stevie, you get to stay in my room with me.

I was like, okay, I’ve made it. And so I went in this room, also staying in this room with us, was actually a future Olympian in Taekwondo. And so I was really excited, like, these are like the people I look up to. And the very first job I had, getting in there, was to fill a bathtub full of ice. Which I kept doing, I had to go to the third floor, and the second floor, and then the fifth floor, to get enough ice to fill this bathtub.

And the part I was nervous about was I was like, I, this was well before Wim Hof was popular, but ice baths did exist, and I was like, Oh God. I really don’t hope I have to sit in here. However, it slowly got filled with these golden bottles of elixir. The champagne of beers, they say. Miller Highlight. So, as it was getting filled with beer, and this huge party was starting to take way, I got to do the one thing that I wasn’t allowed to do up to this point, which was go onto the roof, because there was a pool on the roof.

Which, for anybody from Azula, first, a pool’s amazing. But two, the pool was on the roof. So I got up there, and I don’t know how long I was there, it was blissful. I was just swimming, just taking it in, and when I came back down to go to the room, the hallway looked like the biggest party ever had happened.

There was wheelchairs tipped over, beer cans, no one to be found. And so I steered my way around all of this and made it back to the room. The room also was in the same state of disarray. And I was like, What the hell happened here? Right? Now, given I’d grown up around this tech model group where I’d been at a lot of parties at way too young.

So, I mean, I knew that it was a party, but I was like, this is a party. So I sat down on the bed, and about two seconds later, the door flings open! And these two kids come in, who I didn’t really know, but, you know, I was 14, 13, and they were 17. And they come in, they go, oh my god, Stevie, you missed this, it was the biggest thing ever.

Our coaches were like racing wheelchairs, and they tipped over, and they fell down, and all these things happened. And We should take the wheelchairs to the parking garage. And I was like, deal. Because the parking garage door is right outside the hallway. So we get on the wheelchairs and we’re wheeling down.

Now this parking garage is great. It’s like a Fisher Price parking garage because it Fisher Price were these toys that we Just kidding. But it had the corkscrew off ramp. Which in a wheelchair is amazing! Wind blowing in your hair. Like you’re like going so fast you don’t know what’s going to happen.

You’re trying not to go backwards. And then when we hit the bottom, we were just grabbed. This huge security guard just scooped us up. And we were like, oh, crap. I’ve been in trouble before, so I was like, oh, no. So he picks me up, and he takes us into the, and I didn’t know they had these in hotels. It was like an interrogation room.

It’s a pretty bare, bare table. He’s asking us what we’re doing. We’re like, uh, this thing. And, you know, I don’t know. We didn’t have any supervision. We’re trying to make as many excuses as we can, but in came my coach. And they were pissed. Now, I’ve been yelled at before by them, but they were really mad. So they came in, and we’d go up to the parking garage.

So here’s the unique thing about the parking garage, is that when we got back up there, these are the same people who were racing wheelchairs. They start really digging in at me. Now, I’ve been yelled at enough times that it eventually turns into that Charlie Brown teacher, wah wah, wah wah, wah wah. But at one point, we were stuck doing Pago.

So if you guys have never done Taekwondo, or hopefully you’ll never see this if you do Taekwondo, but there, there is this punishment, corrective behavioral practice that we do in Taekwondo called Pago. So I’m going to show it to you. Pago looks like this.

So Pago provides this amazing time for your coaches to really yell at you. And so I was looking over at this 17 year old boy that was with me, and he’s panicking. Like, I can see him physically panicking. And, and I remember looking at him, and the coaches had gone off to, like, laugh or talk, whatever they’re doing.

And I said, you have to stop crying. And he looks over and he goes, because it only gets worse. And he was like, just deep panic. So then there, my coach’s wise decision then, after they let us up out of Pago and we went through all this, was, you can sleep on the fire escape. So that’s where we slept. And then in the morning I was allowed to come in the room and get my stuff, and I got back in the taxi, back on the bus, back on the plane, made it back to Missoula.

I was kicked out of Tijuana for three months because of that whole event. But here’s where it gets interesting, this guy Martin Martin, coming back to this person. So, I lost track of Martin Martin for about 13 years. We didn’t go to the same tournaments. I had started at that, you know, shortly after that, going to U.

S. team trials and just a different experience. But then in 2003, I finally divorced this Taekwondo family that I’d had for a really long time. I was very loyal to them, so it was a very hard shift. So when I went onto this new organization, who was part of it? Martin, Martin. And so, as I was navigating this, like, Am I not being loyal?

Am I dishonoring this like heritage that I have? Can I do it on my own? The one thing that came back was this guy, and so the very first term I saw him, he came back with his T-shirt with tucked in his sweats and his belly protruded just a little bit further than it did before. His mustache was a little gray and his hairline was gone.

It was high when I met him, but it was gone. Um, but Martin, Martin was one of these people who when he showed up at this moment. That I didn’t know I needed him, he was there. And when I was all of a sudden opening my own school 13 years later, this guy, Martin Martin, that’s his real name, from Butte showed up and he was there again.

And I’m forever grateful for those lessons. My beautiful kids are sitting there. None of what I have would have been possible without people like him. So, so I go. Thank you.

Marc Moss: Thanks, Steve.

Steve Rosbarsky was born and raised in Missoula Montana. He has two beautiful children, Lydia and Eddie. He is so grateful to his partner Gwen and the joy that he feels being the long term parental type figure to Evani and Cecelia. Steve is also proud of his beautiful granddaughter Ronnie. He owns and operates a Taekwondo School here in Missoula. Steve is a sustainable project coordinator for Missoula Habitat for Humanity. He holds gratitude for all the moments this life has provided. Learn more about steve at tellussomething.org. https://www.missoulatkd.com

Remember that at the top of the show I mentioned that our second storyteller speaks frankly, though not graphically, about rape and the justice system. That story is next. It is about 12 minutes long. If you have children listening, you may want to skip through this story.

Maria Merkley’s traumatic encounter, guided by Sammy’s support, led to resilience and empowered her to begin the journey of reclaiming her life after assault. Maria calls her story The Advocate. Thanks for listening.

Maria Merkley: All right. So in the story, Oregon, my favorite red ale is still to this day. Um, they’re, they’re right from buoy. Sorry, from buoy buoy. Um, and the bartender just told me that they were switching out the keg. So I was going to have my second beer. Um, I was alone at a bar, which was usual. Um, I had been divorced for a year.

Uh, when I got divorced, I had told myself like, all right. Whenever I want to go do something, doing it, like, an excuse not to do it, being alone, like, I can’t do it. So, if that’s the only reason to go and not do something, was being alone, like, I had to go and do it. And, I loved it. So, the very first concert that I went to, uh, was a band called Kaleo.

They were actually kind of like part of why I got a divorce. And, um, I know, music is really powerful. Um, and, uh, But their opening band, I’d never heard of them, and they were named Judah and the Lion. And, uh, so that was like my first concert, you know, so ironically, a year later, Judah and the Lion is their opening, like, own headliner.

They’re playing at the Roseland Theatre, downtown Portland. A week before that, I was actually at this same bar, uh, because I had gone with a group of friends to see another band, Iration. I went and saw concerts, like, regularly. Um, and, uh, I, uh, I don’t know if I finished my second beer. Um, I woke up and I was face down naked in a hotel room.

An overwhelming, like, smell of smoke. Like what I would imagine it was what it was like back in the 50s when people just smoked everywhere. Cause it was like, it was horrendous. Um, I saw my clothes. I saw a man I’d never seen before. And I just, like, I had to get out of there. I had to get out of there. Uh, I, as I’m putting my clothes on, they are just vomit all over.

And the smell is just awful. And then my pants were also damp. So I’m putting these clothes on and I just am trying to get out of there. Uh, I get out of there and I’m walking downtown Portland. And I can’t feel anything. I don’t know what I’m doing. All I have is my wallet, and I’m like, okay, like, what can I do?

A snowflake falls, and I’m like, well, fuck, I can’t, like, stand around and walk around downtown Portland. You know, in this condition, it’s gotta be cold. There’s snow. So I get a very expensive taxi ride back to Longview, Washington, which is where I lived. I end up getting with a family friend who had suggested going to my primary care doctor.

And at the time, that sounded, uh, reasonable. Um, this primary care doctor continued to tell me that since I didn’t know what happened, he was labeling it as risky sexual behavior, and then continued, uh, to perform an exam on me. Uh, this exam, after the fact, he realized there was so much trauma to my body that he then suggested that I go to the hospital to see a sexual assault nurse, the same nurse.

I went home, um, because I was distraught. I didn’t know what happened. It was the most horrific appointment I’ve ever had. Um, I don’t remember my rape, but I remember that, that doctor’s visit. I finally decided that I needed to do something. I didn’t have my phone, so I couldn’t call anybody, and I was like, well, you know what?

Okay. What would my older sister do, like, and I was like, okay, she would tell me, like, to go, to go to the hospital, but I was terrified of having the same experience that I had just had. I got there. The nurse was really nice, and she brought in, uh, a sexual assault victim’s advocate, Sammy. This girl didn’t look much older than me, but she had just this kind, understanding empathy on her face, and she I sat through that whole interview with the police officer, and that police officer, to this day, Officer Bestman, he told me words, because I was trying to figure out, like, man, like, I only had two beers, I can drink a lot more than two beers, and like, remember, like, from 6.

30pm to 4. 30 in the morning, there’s nothing, like, nothing, like, that’s never happened before. And he said, Maria, you can go out and have one beer. You can go out and have five beers. You can go out and have 10 beers. That is your right. But no one has the right to take advantage of you. I tell myself those words over the past six years, um,

a lot, um, those words really mean a lot to me, um,

Sammy, uh, my victim’s advocate was just incredible, um, She’d been through most of the process already, so she was able to walk me through it, and was that, like, guiding hand and that shoulder to cry on, and was just able to be everything that I was needing. Uh,

One part of the process, so the officer that, um, made that statement, he was a local officer in Longview, but the crime happened in Portland, so I was dealing with the Portland, um, detectives. And they had told me to try and strengthen my case, um, a good thing to do would be to give a hair sample. Uh, I don’t know if they didn’t know necessarily what that entailed or not.

Sammy had never gotten to a point with another victim where they’d gotten to that point, so she didn’t really know, you’d think, just a couple plucks. We made the 45 minute drive to Portland, Sammy and I, because she came with me to every appointment with my detective. And they had me flip over my hair. I had hair about, like, down to here at that time.

And, uh, they just kept snipping and snipping and snipping. And when I finally, like, lifted my head up, I looked at Sammy and I could just, I knew, I knew that it wasn’t what either of us had thought that it was going to be. And they had taken about baseball sized, like, chunks out of my hair.

That 45 minute ride home, I could just feel it, I could just feel it, like my hair was gone.

And Sammy got me to an amazing hairstylist, Carlina, um, and she gave me the cutest buzz, um, buzz cut, and like it was a bob, and it was so cute. And so then when I touched my hair, I didn’t think about what had happened, and I wasn’t re traumatized.

At the same time, I was facing troubles at work, um, which was really hard for me because I was living in a town where I didn’t have family, and so like, my work was like, my family. Um, and it was Sammy who had told me, like, Maria, that’s not okay, like, they can’t be treating you like that, like, you have rights, and encouraged me to stand up.

She did the same thing about my encounter with a doctor. She told me, Maria. Maria. He had no right to talk to you like that. That is not okay. You can do something about it. I did, um, it took years, uh, but something had come of those complaints. To this day, that hair has not been sampled, um, and the man in the hotel room was not charged.

After that, I was afraid to, like, go places. I was afraid to be alone. I have tattoos. I wore long sleeves because I was afraid to, uh, be able to be identifiable, um, from people. My mental health finally, like, dropped enough that I came back home to Montana.

But Sammy, to this day, um, she actually just came, uh, and visited me and my daughter. And is still such a, like, huge part of my life. She encouraged me to start to do things alone again. I went to New York and went to a concert at Madison Square Garden, alone. I went to Iceland, alone. I went to Tulum, alone.

Every once in a while my anxiety gets the better of me, and I will miss something. But I’m hoping after today that that doesn’t happen again. Uh, that by telling my story of freed myself from this and freed myself from the guilt and the shame that other people put on me, that was not my fault. And there’s other people, this is the most unreported crime.

And I would do it all again because I still hope that one day I get a call from Portland. And they tell me that they actually decided to do something with my case. And that they actually decided to charge the bartender who had slipped something in my drink. Or charge the man who had been nice to give me a ride home.

And I hope that I get to call Sammy one day and tell her this happened and it was all worth it and it was all because of her. She was the best stranger that could have walked into that room that day. I just want to end with the other strangers that have helped me get to this point are my silent, my like, silently paid strangers, my therapists.

Um, I had a great one, Jana in Longview, who I don’t know how I would have managed everything without her. And then here I had Ellie. And then I had, uh, Nicole. And then I had Shelly, and, uh, now I have Liz, and I know that Liz is going to help me be the best mom that I can be for Sophia and teach her to stand up for herself and know that no one has the right to take advantage of her.

Thanks, Maria

Maria LaDonna Merkley is a proud full-time single mother to her beautiful 18-month-old daughter,
Sophia- LaDonna Merkley. Maria was born in Whitefish, Montana, and grew up in Hamilton, Montana, and has had the pleasure of calling Oregon, Arizona, and Washington states home. She is a full-time student at the University of Montana, working on her Bachelor’s degree with a major in Psychology and a minor in History, with a Secondary Education Iie-sen shure !!!!! . She hopes to share her love for traveling with her daughter and travel to all 50 states before Sophia is ten years old. Her long-term goal is to move abroad to live and teach anywhere there is a mild winter!

Coming up after the break, “And I calmed down eventually and he says, is there anything else?” “I had shown up right before they had pulled a car under 50 feet of snow and a house was being dragged apart as this car was being towed out.”

Stay with us.

Remember that we are currently looking for storytellers for the next Tell Us Something storytelling event. The theme is “Close to the Edge”. If you’d like to pitch your story for consideration, please call 406-203-4683. You have 3 minutes to leave your pitch. Our friends from the Deaf community are welcome to pitch by emailing [email protected].

The pitch deadline is February 17th. I look forward to hearing from you.Thank you to our Title Sponsor Blackfoot Communications. Learn more about them at goblackfoot.com. Thank you to our Story Sponsors who help us to pay our storytellers. Missoula Electric Coop , a member-owned rural electric cooperative that serves electricity to members in parts of Montana and Idaho. You can learn more at missoulaelectric.com Thanks to our second story sponsor, The Kettlehouse who strives to match the quality of their beers to the quality of the Montana outdoor experience. Learn more about them at kettlehouse.com. Thank you to our Accessibility Sponsor, Reep Bell and Jasper allowing us to hire American Sign Language interpreters at this event in order to be a more inclusive experience. Learn more about them at westernmontanalaw.com

Thanks to our media sponsors, missoulaevents.net, and Missoula Broadcasting Company learn more about Missoula Broadcasting Company and listen online at missoulabroadcastingcompany.com.

Thanks to our in-kind sponsors: Float Missoula – learn more at floatmsla.com and Joyce of Tile – learn about Joyce and the work that she does at Joyce of Tile.com.

Alright, let’s get back to the stories. You are listening to the Tell Us Something podcast, I’m Marc Moss.

Back in 2020, Mandy Northcott faced heart surgery complications. Feeling alone in a hospital amid COVID restrictions, Mandy tries to put on a brave face for her family and friends. Her emotions and feelings build inside her to a fever pitch. A gruff nurse, Keith, changed everything with empathy, teaching her to accept help and cherish human connection. Mandy calls her story “Open Heart”. Thanks for listening.

Mandy Northcott: I was diagnosed with lupus in 2005. Lupus is an autoimmune disease, um, and basically what that means is that your immune system that’s supposed to be protecting you attacks your own body and it can wreak havoc and it did, um, for about two years. And fortunately, I recovered from that, um, to the point that I could live a pretty normal life for the next 10 to 15 years, but it made me very aware of what was going on in my body.

Um, so then in 2019, when I started having strange heart rhythms, shortness of breath, light headedness, I couldn’t finish a workout without, um, having to take a break. I talked to my doctor about it, ended up at a cardiologist, and sure enough, my mitral valve in my heart, um, was not functioning properly and needed to be replaced.

Um, it may have been damaged in that initial lupus flare, not sure, but, um, it’s a pretty good culprit. So, at 43 years old, I was scheduled for open heart surgery. Um, I chose to have my surgery in Spokane, Washington. Uh, for a number of reasons, but one of the main ones is, uh, my sister in law, Michelle, lives in Spokane, and she’s a nurse, and I knew I’d be in really good hands for that critical recovery period, um, when I got out of the hospital.

So, surgery was, uh, February 26th of 2020. Um, everything went as planned. It was five days in the hospital and back to Michelle’s house, house for recovery. Um, about a week later, it was clear that, uh, things were not going the way they were supposed to, um, I couldn’t breathe, I was nauseous, I couldn’t walk to the garage to get in the car, um, and so I was taken back to the hospital by ambulance and it was discovered that I had, um, fluid that had built up around my heart and lungs, which can happen after open heart surgery.

And it needed to be removed, so I had a second surgery, pretty major, on March 10th of 2020. Now, when I awoke from this surgery, I had, um, two big tubes coming out of either side of my body. And these tubes would continue to drain fluid off of my torso, down into these two big jugs. And these two jugs sat next to my bed for the next 10 days.

They were my constant companions. I couldn’t go to the bathroom without them. I couldn’t go for a walk without them. I had to have help. And, you know, things went pretty much as they do in a hospital. Nurses coming and going, doctors coming and going, Michelle bringing me home cooked food because I was on the, like, heart special diet, and the hospital, um, hospital food’s not great to begin with, and the heart diet is, like, The bottom.

So I was like living on, um, those chocolate protein drinks they give you. I think it’s Ensure. It was like the only thing I could palate. Um, so the food from Michelle was really welcomed. Um, but About halfway through the stay, you know, it’s March 2020. It’s COVID, right? So everything starts shutting down.

The hospital shut down to visitors. No more Michelle. No more home cooked food. March Madness was shut down. There was no more Gonzaga on the TV. And, you know, I kind of shut down. The nurses still kept coming and going. And I thought of them as Michelle, right? It was like all these Michelles coming and going from the room, and they were fantastic, but there was more and more of a barrier between me and the nurses.

Um, they were covered in protective gear, and they spent less and less time in the room for safety of me and themselves.

So about halfway through this stay, um, in comes my nurse for the evening, and it’s this old white guy. And he’s not a Michelle. And he does everything different than all the other nurses, right? He does everything wrong, in my opinion. And, um, like, one example is he had his own blood pressure cuff and stethoscope, and he took my blood pressure, whereas every other nurse would just hook me up to the machine that was, like, next to the bed, push the button, write it down, or put it in the computer and, and move along.

And so at one point I called him out and I said, you know, you’re doing everything different than all the other nurses. Like, I really am in this delicate part of my recovery. I’d like things to be consistent, and he looked at me and he said, Well, they do it wrong. I do it right. I get accurate readings. And that was that.

And I was like, okay, there’s no arguing with this guy. I’m gonna let him do his thing and move along, right? You be you. He left, and I hoped he would never come back. And of course, the following night, in comes the old white dude. But I know what to expect this time, so he goes through his routine. And, um, I’m waiting for him to leave so I can get back to, like, Seinfeld reruns.

And he says, let’s go for a walk. Now, at this point in the hospital, I had two jobs. One was to eat, because, like I said, I’d lost my appetite completely, um, from the procedures and the medications. I had no appetite. I was nauseous a lot of the time. Um, so eating was really important, hence the protein drinks.

And to walk. Walking would help facilitate that fluid off of my body, um, and just start to bring back my strength. Um, I had, I was really weak by this point. So, I let him load the tanks, right, my constant companions, onto a cart. We get the IV stand, I’m in my hospital gown, and we go shuffling down the hall of the hospital.

And we shuffle back, and there’s no conversation. And, um, we get back to the room, and he’s getting the bed situated so that I can lay down again. And I’m stopped in front of the sink. And if you’ve been in a hospital room, you walk in and there’s always a sink and a mirror. And I’m looking in the mirror for the first time, like really looking in the mirror at myself.

I haven’t had a proper shower in well over three weeks, so my hair is matted and bed headed and greasy. I’ve lost a ton of weight. Like, I’m kind of scary skinny, and the other time that I was like that was with that initial lupus flare. I got really skinny, and it was really hard to come back from that.

And so I was a little terrified at what I saw in my face. And I’ve got bandages, and, and scars, and wires, and tubes, and shit from my neck to my pelvis. I mean, I’m covered in crap. And I’m looking at myself, and I just go. I’m so fucking ugly. And he hears me, and he says, Let’s get you into bed. So I get into bed, and I’m settling in with my pillows and such, and he goes, What was that about?

And I was like, I, this sucks. I feel like crap, you know? Like, it, it sucks. I’m ugly, and, and this is hard. I’ve been here, and I know what it takes, and it just fucking sucks. And he goes, You know what I see? And so this is when I look at his name tag. It’s Keith. Keith says, I see a really beautiful young woman who’s been through two huge procedures and is having a hard time, but is doing her best.

Tell me what’s going on. And I was like, it’s okay, I’m fine. You can go. I know it’s crazy out there, like, I know you have more patients on the floor that you need to check in with. I’m fine. You can go. And he goes, no, you’re my patient right now. I’m here for you. Tell me what’s going on. And he pulls up one of those, like, 500 pound chairs that’s in the hospital room, and plops down next to me, and just looks at me.

And with him looking at me like that, I mean, I cracked wide open. I just cracked open and started bawling. And I realized how much I’ve been holding. Like, here I’m the patient, but I’m, I’m trying to protect all of my caregivers. You know, they, they’re doing so much for me already, and the world is crazy with COVID, and, you know, I don’t want to worry my parents.

They’re in Utah, and they would love to be there with me. Um, I don’t want to worry my husband anymore, or my five year old daughter, who’s about to be, like, removed from school because of COVID, from kindergarten. I don’t want to worry Michelle, who’s doing her best to smuggle me smoothies through her friends in the hospital.

And I’m, you know, I’m, I’m I’m crying and I’m raging and we’re laughing at some point and, and I realized that he’s holding my hand and that that was good and okay. And I calmed down eventually and he says, is there anything else? I said, no, you know, I feel a lot better. Thank you, Keith. Thank you. He goes, ‘Cause I do actually have to go check in with all the other patients on this floor.

I was like, yeah, you should do that. Um, and he, you know, he proceeds to gather up his blood pressure cuff and his things and walk, he’s leaving. He goes, you know, I’m here all night. Like, call me if you need me. I, I will come right back. And I said, you know, I believe you. Thank you. And he leaves. And I don’t call him.

And I never saw him again. You know, but I’m just so damn grateful for Keith. And him taking that moment, here’s this guy that I judged so harshly to begin with, and yet he was exactly who I needed, um, to, to get through where I was. And I take it as a lesson to myself, um, you know, one, the judgment part, like, come on.

And also just like, in the world right now, the way we are, like, Let’s ask each other how we’re doing. Ask your family and friends what’s going on. And then, listen. Thank you.

Thanks, Mandy.
Mandy Northcott is a mom, wife, pet parent, and general outdoors loving 47-year-old woman.
She left the flatlands of Iowa for the mountains of Montana 25 years ago and hasn’t looked back.
Mandy has been a farmer, tree planter, grocery store clerk, stay at home mom, non-traditional student, and now works as a medical coder and biller.

She loves hot springs, African drumming, dog walks, deadheading flowers, gazing at trees, and the quiet time in the morning before everyone else is up.

Currently, you will find her on the weekends cold dipping in the Clark Fork River and Rattlesnake Creek with like-minded souls. You can learn more about Mandy at tellussomething.org.

Closing out this episode of the Tell Us Something podcast, Katrina Angelina Shull shared her story about a community’s resilience that shines after an avalanche. Strangers become neighbors, uniting in kindness and hope for Missoula’s strength to endure hardships. Katrina calls her story “Extraordinary Neighbors”. Thanks for listening.

Katrina Angelona Shull: Some neighbors are absolutely fantastic creatures. Like neighbors that let you borrow their chainsaw when you’re cutting down a stump. Some neighbors are surly and try to kill your dog when it gets out and chases the deer. Some neighbors are absolutely fantastic. Like the neighbors that gathered around the avalanche that hit on February 28th of 2014.

Neighbors that might not have known each other gathered after a once in a lifetime event happened in Missoula. A snowboarder triggered an avalanche on Mount Jumbo and hit the rattlesnake area. This avalanche buried two young children and two older adults, husband and wife. They were buried for hours, and on that night, neighbors came together to help save these people’s lives.

They probed with the avalanche probes that they had handy because they knew at one point that they might need them and They were digging despite gas leaks despite the negative 20 degree weather They kept digging until all four people were found Michael Colville and Fred Fred Allendorf were buried under their own home for several hours a Young boy Was buried for, for about the same time.

Michael Colville, unfortunately passed away several days later due to her injuries. And I, as a filmmaker wanted to go and capture how many people had shown up just to help these people still after the aftermath, they kept showing up first. It was 50, then it was a hundred and people like Amy Cosio. We love you, Amy.

Tarn Reen, Morgan Nelson, they gathered together and got volunteers, they got EMTs, they got bulldozers, they got police officers. They just banded together and got this whole community wrapped around these people who had lost their homes. And when I showed up three days later, Michael Colville had already passed away.

And I didn’t know how to help other than what I know how to do, and that’s to hold a camera and do my job. And so I created a documentary on this. And I showed up with my camera, and when I got to that scene, I was flabbergasted. I sat there with my camera to my side and was stunned. I had shown up right before they had pulled a car under 50 feet of snow and a house was being dragged apart as this car was being towed out.

This house, Fred Allendorf’s and Michael Colville’s, was completely toppled over. There was rubble everywhere. The house was absolutely destroyed. And I sat there and I clicked into filmmaker mode. And I put that camera to my eye. And I started capturing what I saw. Now, when you’re a filmmaker, you are taught to not be involved.

You are taught to be a fly on the wall, you capture what you see, and you don’t say anything to anybody. But as soon as I saw people working, as soon as I saw people banding together, my heart kicked in, as I’m human. And I busted into human mode. And I stopped and I looked at a woman who was shoveling vigorously after this car had been toned out.

She’s trying to gather some of their belongings. And I just quickly asked, so why are you here? And she asked, I just, she answered, I just want to help. That’s all I want to do is I just want to help. And that was the continual answer I kept on getting. They weren’t there for anything other than to just help.

And I was flabbergasted by this. And as I’m gathering footage and I’m gathering Lots and lots of images of this just avalanche snow is not the fluffy snow snowflake snow. It is compact. It is dense. It is like cement and people are digging furiously with sometimes they were using part of the houses to dig.

Sometimes they were using actual shovels and then there was a bulldozer involved, which did a lot of the work, but I look over and I see this young man who’s furiously digging on his hands and knees with his hands. In cement, basically. And he is digging. And he is digging. And I, my heart just exploded.

And I busted out of filmmaker mode. And went into helper mode. I was his neighbor at that time. I became his neighbor. I didn’t know him, but I saw that he needed help. Of some sort. So without speaking to him, I put down my camera. Might have gotten water damage. That’s fine. I got on my hands and knees and I started digging with my hands.

Because I didn’t show up with a shovel. I showed up with a camera. And I looked to him, and he looked at me, and we just had a moment of silence. And then he finally said, I’m looking for my mother’s last quilt that she was working on. Michael’s last quilt. She was a quilter. She was an artist. And so, I quickly got into adrenaline mode and said, We need to find this quilt.

We absolutely need to find this quilt. So I’m taking parts of the house, he’s taking parts of the house, and we are digging furiously. We had a bulldozer come and help us dig through, and finally we saw two needles, a bottle of buttons, and we knew we were on the right path. And it seemed like hours, but it must have been only about 45 minutes.

We found, we got enough of the quilt to gather it away, and he was so thankful. When I stood up finally, he said, You need to go to the hospital and I said, No, I don’t need to go to hospital. I’m fine. Everything’s fine. I looked down and my leg is profusely bleeding. I had knelt down on some glass. I couldn’t feel it at the time.

I just wanted to help. And as his neighbor at the time, I felt like that was the most important thing to do. But I was quickly shuffled off and said, You need to go see one of our volunteer EMTs. And I was I was asked to go to the emergency room to get stitches and I said, no, no, no. And they said, no, there’s a piece of glass in your knee.

You need to get that removed and go get stitches. And I said, no, no, no. Let this be a reminder. Let this be a reminder of the kindness of Missoulians. Because I was born here and I absolutely love Missoula. It would be such a shame to ever have to leave here. But Missoulians, we come together. Even if you weren’t born here, you’re still a Missoulian.

You’re welcome here. We have this Generosity, this heart to just help when it’s needed. And it was so evident in that moment. And as I stood up, I said, Oh my gosh, I need to finish this documentary. And so I interviewed Kjeldikot Dockum, that’s um, Michael Colville’s son’s name. And he was able to give me the most beautiful interview, and we made a documentary called Amplify Kindness.

Don’t look it up, it’s the worst documentary I’ve ever seen. But, the heart was there. And it was amazing to just capture everybody together looking for a solution. And Amy Kosio was so crucial in this. Her kindness, she had a quote in the video. It said like, when somebody stands up and they see a need and they fill that need, it just creates this ripple.

And that’s why it’s called amplified kindness. And you could be such a force of good in this world. If you just stand up for what’s right and do what’s right in front of you that you see needs to be done. And that soul will be gratefully, greatly missed in Missoula. But we can embody that greatness in our, in ourselves and in our children and what we do and when we go out from here, we can be kind.

And I know it’s been hard these last three years, but let’s embody that kindness that I saw that avalanche. And you’ll hear another story tonight about the avalanche in a very different perspective. But for me, seeing people in the negative 20 degree weather coming together to help people they didn’t even know.

That kind of neighbor is what belongs here in Missoula, Montana. Anywhere in the world, if we could take this, I would absolutely love to see this kindness be spread. But for me, as a filmmaker, I felt that that story needed to be told. And the biggest part of the story was how Fred, he moved on with his life, he has another, he has another life, he said, he quoted it and he said it’s like an addition, like a house has an addition, that house is now gone, it’s now rubble, but they built a new house in the spot where it used to stand, and he has a new life as an addition, and he says that the kindness of those people that helped him through that time was absolutely phenomenal, and I just hope that We can show that kind of kindness.

It can come in small little brilliant packages like Amy Cosio, or it can come in forms of 500 volunteers showing up to help neighbors dig out of a snow bank. But I feel like in any form, kindness is possible if we just try. Thank you.

Thanks, Katrina. Katrina Angelina Shull is a born and raised Missoulian who initiated Amplify Film Group in 2009 after studying at the University of Montana. She later worked as a news reporter for KTMF ABC|FOX, focusing on crafting impactful narratives in positive media. Katrina embraces projects with enthusiasm and enjoys aviation, hiking, fishing, and Jiu-Jitsu outside of work. Katrina is committed to visual storytelling, extending her efforts to creative copywriting, and has initiated Be the Light International, supporting communities in need through her team’s work. You can learn more about Katrina and her work at tellussomething.com.

Remember that the next Tell Us Something event is March 266th. You can learn about how to pitch your story and get tickets at tellussomething.org.

Tune in next week to hear the concluding stories from the The Kindness of Strangers live storytelling event, “I immediately get off of the exam table, and I get to the ground.” “Sometimes, a small act of kindness and compassion, as simple as buying a stranger a sandwich, can change someone’s life, and maybe even their death.” “Never forget. On 9/11, we leaned into each other, recognizing our shared humanity.” “Death. It’s final, it’s in your face, it’s unforgiving.”

Listen for those stories at tellussomething.org or wherever you get your podcasts.